1 Introduction

These are the terms and conditions that apply when you reserve a room at Inn

House Ltd using one of our digital channels (such as our website, mobile site).  

You will be asked to confirm your acceptance of these terms and conditions when

you make a reservation.

 

We reserve the right to amend these terms and conditions at any time and you

should therefore check them each time you make a reservation.  The terms and

conditions applying to your reservation will be those in place on the date that you

make your reservation.

 

Additional terms apply to your use of our digital channels whether or not you make a

reservation through them. These are published on the relevant digital channel.

 

2 Reservations

To reserve your room please follow the instructions on the website, mobile site

You must be at least 16 years old to make a reservation.

You will need to provide your credit or debit card details to secure your reservation.

Rooms At Rue accepts Visa and MasterCard, to secure a reservation. 

Please check that the details of your reservation are complete and accurate before

you confirm your reservation. We will not be liable for any delay or non-performance

if you provide us with incorrect information.

 

We will confirm our acceptance of your reservation by sending you an email to the

email address that you provide during the reservation process. The contract between

us for the provision of your room and any additional services added to your

reservation will be formed when you receive this email confirmation from us.

If you think that there is a mistake in your reservation or if you require any changes

to a confirmed reservation, please contact us to discuss.  Please note that Rooms At

Rue Special Offer  reservations cannot be amended unless we have made an error

with your booking.

 

3 Group reservations

A reservation of ten rooms or more is usually considered a group booking within

Rooms At Rue  however, as indicated in our hotel descriptions, at some of our hotels

a reservation of five or more rooms is considered a group booking.

If you wish to make a group booking, please call our Reservations team on

02882257575.

 

4 Room prices

Rooms At Rue adopts dynamic pricing and the price of our rooms fluctuates based

on demand.  When you make a reservation request, we'll give you a total price for

the rooms and number of nights you've requested. The price you pay is the price

quoted to you at the time you make your reservation.

 

Room prices are per room, per night and are inclusive of VAT at the applicable rate

at the time of your reservation.  If the rate of VAT changes between the date of your

reservation and the date of your stay, we will adjust the rate of VAT that you pay,

unless you have already paid for the reservation in full before the change in the rate

of VAT takes effect.

 

Meals and other extras are not included in the room price but you may be able to

add them to your reservation during the booking process or they may be available to

you during your stay. You may pay for breakfast and selected extras at the same

time as paying for your room. All other meals and extras must be paid for separately.

 

5 Occupancy

The maximum room occupancy is two adults.  Family rooms (where available) can

accommodate two adults and two children (under the age of 16). You must not

exceed the maximum occupancy for the room allocated to you. 

 

Children under 16 are not permitted to stay in Rooms At Rue unless a parent or

guardian is also staying in the hotel.

 

6 Accessibility

Rooms At Rue have rooms which are specially adapted for customers with

disabilities. 

 

7 Special requests

Although Rooms At Rue  will try to accommodate special requests, all rooms are

subject to availability.

 

8 Meals

Meals are not included in the room price.

You may add breakfast and/or a meal deal (where available) when you make your

reservation.

 

9 Paying for your room

If you have not paid for your room and any extras added to your booking in full at the

time you make your reservation, you will need to pay on arrival.

 

Payment may be made by cash, credit/debit card (Visa, MasterCard, Maestro and

Electron),). The expiry date of your debit/credit card must be later than the end of

your stay. We do not accept personal cheques or family discount cards.

 

10 Cancellations

Your right to cancel

Rooms may be cancelled up to 24 hours before the arrival date. If you cancel your

reservation 24 hours before arrival and have paid for the room in advance

by debit/credit card, a full refund will be processed to the same debit/credit card

normally before 9am the next working day though it may take a few days for the

funds to reach your account. A cancellation reference will be given and should be

retained as proof of cancellation.

 

If you cancel a reservation after 1pm on the day of arrival and have not already paid

for the room in advance you will be charged a cancellation charge equivalent to one

night's accommodation per room booked and for any meals and other extras booked

for the first day of your stay. A cancellation reference will be given and should be

retained as proof of cancellation.

 

If you decide to shorten your stay you must inform reception  12 noon on the day you

wish to check out. Otherwise you will be charged a cancellation charge equivalent to

one night’s accommodation per room booked and for any meals and other extras

booked for the following day.

 

The first night of any booking made after 1pm on the day of arrival and the cost of

any meals and other extras booked for the following day is non-refundable.

You may wish to take out room cancellation insurance in case you need to cancel

your reservation.

 

You are not entitled to cancel or withdraw from your reservation under the Consumer

Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Our right to cancel

 

All promotional offers are non refundable

 

Your breach

We may cancel your reservation at any time with immediate effect by giving you

written notice (which includes email) if:

 you do not pay us when you are required to do so; or

 you break the contract between us in any other material way.

If we cancel your reservation where you are at fault, we reserve our legal rights in

respect of your breach of contract.

 

Events outside our control

We may also cancel your reservation if an event outside of our control (including

industrial action, explosion, fire, flooding, and failure of power and/or water supplies

or emergency evacuation) means that we are unable to make your room available to

you. In this case we will contact you to let you know as soon as possible and:

 if you have already paid for your room, we will refund your payment to you; or

 if you have not yet paid for your room, you will not have to make any payment

to us.

 

Save as set out above, we will not be liable or responsible for any failure to perform,

or delay in performance of, any of our obligations that is caused by an event outside

of our control.

 

This does not affect your statutory rights.

 

13 Arrival and departure

Rooms are available from 3pm on the arrival date. Please let Rooms At Rue know if

you are likely to arrive after 10pm. 

 

Guests will be asked to provide proof of identity and nationality upon check-in.

Overseas guests, excluding Republic of Ireland and Commonwealth citizens, will be

asked to complete a registration form and provide their identity card / passport

details. Acceptable forms of identification are: a passport, driving licence, ID card or

police warrant card.

 

Rooms must be vacated by 11am on the day of departure. Failure to leave your

room by this time may result in a late check-out charge. 

Expectations of you (and your group)

 

You must not:

 smoke anywhere inside any Main Street premises. This includes the smoking

of e-cigarettes.  Permitted smoking areas will be identified on site. Smoking

on Main Street  premises outside of the designated smoking area will result in

a £100 fine;

 

 bring any pets onto Rooms At Rue premises, with the exception of assistance

dogs;

 bring any potentially dangerous or hazardous materials or equipment onto

Main Street premises;

 use any electrical appliances that may set off the fire alarm system, such as

toasters, mini cookers or portable grills;

 tamper with any fire alarms or emergency equipment;

 remove, damage or destroy any Inn House Ltd property;

 use any of the technology provided by Inn House Ltd  to download or access

any unlawful or obscene material; or

 cause unreasonable disturbance to our other guests or any Inn House Ltd

staff.

 If you or your group cause damage or loss of any kind to the hotel, other

guests or their property, you (as the person making the booking) will be

responsible for that damage or loss and you shall be liable to pay to Rooms At

Rue on demand the amount required to make good or remedy such damage

or loss.

 

You and the members of your group must not resell or transfer your reservation (or

any part of it) nor advertise, market or otherwise offer any Rooms At Rue room for

sale either on its own or as part of a combined offer. Rooms At Rue will not honour

any reservations made in this way and does not accept any liability for doing so. If

you are a Tour Operator and wish to book rooms at Rooms At Rue you should

contact This email address is being protected from spambots. You need JavaScript enabled to view it.

 

If you or your group cause damage to the hotel, other guests or their property, or

otherwise breach any of these terms and conditions, Rooms At Rue reserves the

right to:

 cancel your reservation with immediate effect and (if appropriate) eject you

from Inn House Ltd premises;

 retain all sums paid by you and/or charge you the full amount of your

reservation; and/or

 refuse future reservations from you and/or refuse you entry or accommodation

at any of our hotels.

Premier Inn will not be liable for any refund or compensation in such circumstances.

 

16 General

Your information

We process information about you that you provide when making a reservation

and/or upon check in at our hotels in accordance with our privacy policy and cookie

policy.  By providing this information you consent (on your behalf and on behalf of

each member of your group) to such processing and you warrant that all information

provided by you is accurate.

 

The contract

This contract formed when we confirm your reservation is between you and us. No

other person shall have any rights to enforce any of its terms, whether under the

Contracts (Rights of Third Parties Act) 1999 or otherwise. 

 

Your rights

If you are a non-business customer you have certain rights under consumer

protection legislation. Nothing in these terms and conditions is intended to affect

those rights.

 

Our liability

We accept liability for death and personal injury arising from our negligence or that of

our employees and agents. We do not seek to exclude our liability for fraudulent

misrepresentation by us or our employees or agents.

We do not accept liability for failure to meet any of our obligations where such failure

is due to events beyond our reasonable control.

If we breach these terms and conditions for reasons within our control we shall only

be liable for losses that are direct losses and a reasonably foreseeable consequence

of such breach.  

We shall not be liable whether in contract, tort (including negligence) or for breach of

statutory duty, or in any other way, for any indirect or consequential losses including:

 loss of income, sales or revenue;

 loss of business;

 business interruption;

 loss of profits or contracts;

 loss of anticipated savings;

 loss of data;

 loss of reputation and/or goodwill; or

 wasted management or office time.

Where we are liable to you (save as prohibited by applicable law) our maximum

liability to you whether in contract, tort (including negligence) or for breach of

statutory duty shall in no event exceed the price of your reservation unless the Hotel

Proprietor's Act 1956 applies, in which case our liability will be limited to the

maximum prescribed under Statute.

Applicable law

These terms and conditions, their subject matter and formation (and any non-

contractual disputes or claims) are governed by and construed in accordance with

Northern Ireland Law

If you are a consumer you and we both agree that the courts of Northern Ireland will

have non-exclusive jurisdiction over any claim arising from, or related to, your

reservation and/or stay at Rooms At Rue. We retain the right to bring proceedings

against you for breach of these terms and conditions in your country of residence or

any other relevant country. If you are making a business reservation, you and we

agree that the courts of Northern Ireland will have exclusive jurisdiction over any

claim arising from, or related to your reservation and/or stay at Rooms At Rue.

Severability

If any part of these terms and conditions is deemed invalid, illegal or for any reason

unenforceable then that part will be deemed deleted and will not affect the validity

and enforceability of the remaining parts. Any failure by us to enforce our rights or

remedies under these terms and conditions or otherwise shall not be construed as a

waiver by us of those or any other rights or remedies.

All rights not expressly granted in these terms and conditions are reserved.

17 Accepted Currency

British Pounds Sterling is accepted solely on this web site.

18 Noise Statement

Rooms at Rue is located within Omagh town centre close to a number of entertainment venues. Please note that some external noise may be heard on weekends